FAQs

 Frequently Asked Questions (FAQs) – Urban Trend Shop
1. How can I place an order?
You can place an order by browsing our collections, selecting your desired product, and adding it to your cart. Once ready, proceed to checkout and complete the payment process.
2. What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, and Urban Trend Shop Gift Cards. All payments are processed securely.
3. Do you ship internationally?
Yes! We deliver to multiple countries worldwide. Shipping rates and delivery times may vary based on your location.
4. How long will it take to receive my order?
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
You’ll receive a tracking number once your order has been dispatched.
5. Can I track my order?
Yes, once your order is shipped, you will receive an email with tracking details. You can also check your order status by logging into your account.
6. What is your return & exchange policy?
We accept returns & exchanges within 7 days of delivery, provided the items are unused, unworn, and in original packaging. Visit our Returns & Exchanges page for detailed instructions.
7. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 48 hours of delivery. We’ll arrange a replacement or refund.
8. Do you offer gift cards?
Yes! Urban Trend Shop Gift Cards are available and make the perfect gift. You can purchase them directly from our Gift Cards page.
9.  How can I contact customer support?
Our support team is here to help!
Email support : urbantrendshopp1@gmail.com
Live Chat: Available Mon–Fri, 9 AM–6 PM